Join the Team – Receptionist

13th Beach Health Services is seeking a new team member to contribute to the efficient and smooth functioning of 13th Beach Health Services, by providing high-quality reception and administration support to our patients and clinic staff.

The successful applicant will need to undertake all duties in a caring and supportive manner and provide an exceptional standard of care to clients. As the first point of contact in our clinic, it is essential reception staff have a smiling, friendly disposition and provide each patient with an excellent healthcare experience. 

Key Selection Criteria

The successful applicant will have:

• Excellent customer service and interpersonal skills, including the ability to communicate warmly with patients
• The ability to provide a high standard of reception and administrative support
• The ability to maintain a high level of professionalism and confidentiality
• Excellent communication skills, both written and verbal
• The ability to work independently, show initiative, and work productively within a very busy team environment
• Previous allied health or medical reception experience is preferred.

This position will include mid-week morning/evening and some Saturday shifts as the clinic is open extended hours. It is suited for a person who thrives in a busy work environment and is highly organised and motivated.

The successful applicant must be capable of the following key responsibilities and duties: 

• Switchboard: able to answer and deal with phone enquiries promptly in a confident and efficient manner.
• Reception: greet clients, record client arrival, and inform clients of potential delays.
• Correspondence: manage the clinic correspondence as necessary.
• Financial: process payments and issue receipts.
• General Duties: photocopying, scanning, stock ordering.
• Record Keeping: data entry with a high level of accuracy with particular reference to patient bookings.
• Assist in supporting the therapists to achieve best client outcomes.
• Additional duties as required: basic tidying, cleaning, folding towels.

The position is for an immediate start. Days/hours are negotiable, however successful applicant must be available for some after-hours/Saturday shifts and be flexible during periods of staff leave, sick leave and peak holiday periods. Remuneration dependent on years of relevant administrative experience.

ABOUT 13TH BEACH HEALTH SERVICES

Our clinic prides itself on being an exciting and enjoyable place to work. We have regular tutorials, mentoring, and expert guest speakers as well as fun social events for team building.

We strive for excellence here and give the best patient care when we as practitioners are happy, stimulated by new education, and constantly improving our skills.

You will be working closely with 11 other practitioners offering Osteopathy, Physiotherapy, Exercise and Sports Doctor, Podiatry, Remedial Massage, Myotherapy, and Clinical Pilates and 3 administration staff providing full-time reception assistance. 

Our strong commitment to providing the best health outcomes in the region means we only recruit the best practitioners. If you are excited by being surrounded by exceptional people, willing to be challenged and advance your skills then we would love to be working with you! 

Please send your cover letter and resume to larasantilli@13thbeachhealthservices.com.au and tell us why you are the person we need to join our team.

We look forward to meeting you soon!